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Payments & Shipping
What payment methods do you accept?

We accept payments from all major credit cards – American Express, Visa, Mastercard & Discover as well as payments made by PayPal & Apple Pay

What are the shipping options?

We offer free standard shipping on all US orders! If you’re in a hurry to try your new BBQ tools you can choose expedited shipping at checkout. We’re sorry though – it costs more for us so you’ll have to chip in a little. See our complete shipping policy here.

Do you ship internationally?

We don’t currently ship internationally but we’re working on getting that set up. You can take a look at our shipping rates and policy here.

Can I track the status of my order?

Yes, you can. Once your order has been shipped you’ll receive an email along with order information. You can log into your account and click on the order in question to see the shipping status.

My order never arrived, what do I do?

That’s not good – we want you to get grilling already! Hopefully this doesn’t happen but if it does no fear, we’ll figure this out together.

If it’s been marked delivered and it’s only been one day – sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours.

If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know at cs@yukonglory.com and we will look into replacing or crediting you for your order.

Orders
Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking link in this email so check this out for any delivery updates. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at cs@yukonglory.com.

Can I cancel my order?

Once you have placed an order with us our team works hard to promptly start packing and processing your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our returns service detailed here.

Where is my order confirmation?

You should receive an email confirmation to the email address you provided at checkout. Emails sometimes end up in junk or spam so you might have to look there. If you can’t find it there either, make sure your order was processed in your account properly. If all that doesn’t work, give us a shout at cs@yukonglory.com and our support team will work to help you.

Returns & Exchanges
What is your return policy?

We take our customer concerns seriously and our support team will gladly assist you with returns. See our full returns policy here.

How do I make a return/exchange?

People change their mind and that’s OK. If you need to return an item simply email cs@yukonglory.com and our support team will provide you with an RMA number. Mail your return to:

Yukon Glory Returns Dept.

RMA#

1014 Stanley Ave 

Brooklyn NY 

11213

Returns take 3-5 business days to process. Please allow this time before a refund appears in your account. 

For our full returns policy click here.

My item arrived damaged, what should I do?

We’re sorry to hear that and we’ll do everything we can to set this right. Please reach out to cs@yukonglory with your order number and a picture or two of the damaged product and our support team will be sure to help you out.

My item is damaged out of the 60 day return/exchange window, what should I do?

Send us a picture anyway! Unfortunately, normal wear and tear would not warrant a replacement or refund but if it is deemed a manufacturing defect or unreasonable damage, our support team will look into it and issue a refund. 

About Yukon Glory
Where is Yukon Glory located?

Our main offices are located in Brooklyn, NY with distribution centers around the country.

How do I contact your company if my question isn’t answered here?

You can reach out to our customer service team at cs@yukonglory.com or call (877) 224 0044. One of our cheery staff will be sure to help you out!

Do your products come with a warranty?

We stand behind the quality of our products and include warranties. Check the warranty label that came together with your purchase for full details of the warranty terms.

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