We offer free standard shipping on all orders anywhere in the US. If you would like your order expedited, you may choose a quicker shipping option at checkout. Expedited shipping is expensive, so we’re going to need you to chip in on some of the costs.
We are unable to offer international shipping at this time. We are working on it though – we want to help grillers get grilling worldwide!
We stand by our products and want to ensure your satisfaction is 100% guaranteed. If you’re unhappy with your purchase for whatever reason, we’ll issue a complete refund and a return shipping label!
Returns are easy:
- Head to your account and locate your order.
- Press the “returns” button next to your order.
- Submit the return form and our customer service team will issue your refund.
Please allow 3-5 business days before your refund appears in your account.
If you have any questions or concerns, please contact firstname.lastname@example.org and a member of our team will be there to help.